Welcome to Alpha Animal Hospital

                                                                                      Guideline for treatment of pets 

                                                                                         Urgent COVID -19 information
Dear Clients,

We are taking the health of our patients, our clients and our staff very seriously during this pandemic outbreak.  We will be making a few changes to ensure we can continue to see sick pets while also taking care of our team. Together, we will get through this!

As we continue to track COVID-19 updates, we are committed to provide uninterrupted veterinary care to your loved furry babies. Safety of our team members,our patients and pet parents is our top priority in this unpredictable corona virus situation. As the number of cases of COVID-19 are increasing nationwide, including in our county, we have a pertinent responsibility to help mitigate the spread of this virus. We as veterinary professionals are trying to make our best effort to keep our hospital open to provide care to our patients, while taking necessary measures for protecting ourselves and the general public. We are following guidelines of the Centers for Disease Control (CDC), American Veterinary Medical Association (AVMA), OSHA and County Public Health Department to keep our staff and pet parents away from the corona virus as much as possible, which requires everyone’s cooperation.

At our hospital we have implemented additional cleaning and sanitizing protocols that meet CDC recommendations, including disinfecting all surfaces more frequently than usual, especially surfaces touched by the public, like door knobs/handles, chairs and our front desk counters. Frequent hand washing, no hugs/handshakes, using gloves as much possible and avoiding touching our nose, eyes and mouth. We encourage our client  to use these and more safety precautions at home too. Our team members have been instructed not to come to work if they or someone in their family is ill, coughing or has a fever. While there may be increased wait times for us to see your pets, we will try our best to get you in and out. As per our emergency policy, ill patients will be seen ahead of those not ill, irrespective of whose appointment was first. We request your patience and cooperation if it by chance happens to take us longer than the usual time to help with the care of your pet. Our reception staff will make efforts to keep clients informed of waiting times, but there may be unpredictability on waiting times due to unforeseen circumstances, especially due to taking extra precautions and short of staff situations. If your pet is coming for surgery drop off and your pet may have been in contact with a person with flu like symptoms, please give such pet a bath with lukewarm water a night before surgery drop off day as a precaution, to minimize the possibility of fomite related horizontal virus transmission.

If you or your family member have symptoms of fever, cold/cough, we recommend you to stay home and send your pet with someone who is free of symptoms. Only one healthy family member/pet parent brings the pet to our reception door. Please bring dogs on leash and cats in carriers, for our staff to be able to help you. Furthermore, we request that financial decision making person should come with the pet to authorize treatment plan on pet care, which can be authorized over the phone. Please do not bring moral support pets with your sick pet, to avoid overcrowding our reception door area. All pets coming for exam/vaccines or treatment will be kept as drop off pets until care is completed .All charges will be paid over phone before you return to pick the pet at discharge time to avoid you having contact with others. Then staff will call you for pick up. Pets will be brought to reception door, from where you take your pet home.
For humane euthanasia, pet parent may  be allowed to come into exam room.  Only one pet parent can accompany the pet and rest of the family members should stay in vehicle. For clients  who want to purchase pet food, medicine refills, flea products etc, please call us, staff will charge you over the phone. We will call you to deliver the product to you at reception door.
All of these efforts are being made for our safety. As per CDC guidelines, pet parents exhibiting symptoms of cold/cough/fever should use gloves and face mask to handle their pets. Like always, we are here to help you and your furry babies. We appreciate your cooperation, trust and continuous support.

We are limiting our open hospital policy until the restrictions around COVID-19 are lifted. 

At Alpha Animal Hospital, we treat your pets like the valued family members they are.

Dr. Puneet Parashar
Alpha Animal Hospital | 408-559-7700

3177 S. Bascom Ave.
Campbell, CA 95008